If you're in the place of doing business with people, especially personal customers, you may have the titled question.

I got crazy at the first, I can't understand how can these stupid people do business? They even can't understand the basic logics and ideas. What's even worse is that they usually have bad temper and behave impolite without respect to people helping them. I was even doubt myself, why should I put myself in this position to be treated like this? I'm even smarter with better manners than them! I would eat heavy taste food to comfort myself and get this through hard.

After a certain period, I've got use to this kind of rediculous people day after day. I started to care more about my own health, since I know anger is bad for my stomach, my heart, my mind and my life. I tried not to put too much emotions into these bad ones. I told myself that I still have good ones surrounding me, nice colleagues, loved family members. I'm living to enjoy the life, not to suffer such dark sides. I tried to treat the issues themselves, pulling out my emotions to the people who irritate me a lot. I kept saying sorry though I sincerely denied the fault which is not caused by myself. There used to be several times that the user changed their speech and attitude seems like they've calmed down and been back to normal a little bit. I felt better too. No wonder emotions affect each other. I thought I've overcome it. Though I still prefer to have some desert or spicy food to comfort myself.

However, I still feel very sad and uneven when one of them gave me a bad comment. She said I'm not professional at all after the conversation with her, which is absolutely untrue. If so, how should others said I'm so helpful? Ha? Yes, I can feel that I'm still angry with her. After all, it brings down my performance. I found it's extremely hard to forget about these rediculous people if they does something bad to your life, even a little. I know she has unrealistic expectations which made her crazy like an idiot. However, I had the similar unrealistic expectations to customers and myself too: Customers are well educated and should understand the basic polite manners and things you educated them. I should be perfect without any bad comment from the customers. So from another aspect, I was angry about myself, how could I get such a bad comment? Too strict, even mean to myself.

I can still clearly remember how high the requirement I had with my parents. I felt really disappointed even angry at them when they failed to meet my standard. Now I know that it's my fault to set an unrealistic goal for them by myself. I don't do that anymore, I just accept what they really are--they're not perfect, neither do I, who is their child.

Given the above, how should I expect that people are all nice and easy to deal with? Why not just accept the truth that some people are abnormal, they're stupid, rediculous and hard to talk. Just figure out ways to explain and make them understand, send them off after those issues they care about--that's something both of you want. Once you have the same target, it would be happy for you to focus on and work for. Just this simple. Don't put your passion into those who don't treasure it. Just provide what they want. Simple and efficient.

For those who leave you bad comments, try to find out what you could do better to avoid them pour their unsatisfaction onto you personally. But don't put too much expectation on it, after all, it's something you can't control, people have their own temper and behavior, that's their authority! Thus don't take it too personal, try your best and accept the fact. Move on buddy!